SHIPPING & Returns
Domestic shipping
Your orders are all lovingly handmade by me! We do our best to ship all ready-to-go orders within 5 business days of receiving your order; orders that will need to be designed and/or sewn may require up to 10 business days with the exception of high volume periods (Sale events, Launch days, major holidays etc.) where processing orders may take a bit longer. Please feel free to shoot us an email if you need specific order options.
We ship via USPS.
Shipping currently only available in the U.S. to the lower 48 states.
Allam House Creative is not responsible for package deliveries affected by an invalid address provided by the customer, or delays caused by the shipping carrier.
Please ensure a secure shipping location as we will not process refunds or re-deliver once tracking shows delivery confirmation.
International rates are available at checkout.
Please note that all applicable duties, tariffs, and customers fees are the responsibility of the customer.
returns & exchanges
We want you to love your order and we do our best to supply sizing and material information so you can get exactly what you’re looking for. Returns are accepted for exchange (price differences for sizing may be required) within 30 days of receipt of your order.
All returns must be postmarked within 30 days from the delivery date in order to qualify as a return.
All returns must be approved by Jessica Allam. We will not accept randomly shipped merchandise and are not responsible for any packages returned without approval.
All sale products or purchases using a discount greater than 10% is considered final sale and not eligible for returns.
All dishware, toys, hair accessories, and underwear, are final sale.
Clothing items must be unworn, undamaged, and have the original tags still attached. Non-clothing items must be unopened and in their original packaging. All returns are accepted at the sole discretion of Allam House Creative.
Allam House Creative does not cover return shipping costs but will happily cover the shipping cost of all outgoing exchanges.
Upon receipt of your return, your original form of payment will be refunded the purchase price of the item(s). Please allow 2-3 weeks for processing.